RELEASE_NOTES.md

# Release Notes - v1.0.0

## Initial Release - Customer Service Bot 2026

**Date:** January 4, 2026
**Author:** RSK World

### Features
- **AI-Powered Chat Interface:** Modern, glassmorphism design with responsive message bubbles.
- **Smart FAQ Handling:** Uses fuzzy matching to answer common queries even with typos.
- **Sentiment Analysis:** Automatically detects user frustration (e.g., "angry", "urgent") and prioritizes tickets.
- **Ticket Management System:**
- Create, view, and close tickets.
- Priority levels: High, Medium, Normal.
- Automatic escalation based on sentiment.
- **Admin Dashboard:**
- Visual charts for Ticket Status and Priority distribution.
- Export data to CSV.
- Real-time statistics.

### Technical Details
- **Backend:** Python Flask 3.0
- **Database:** SQLite (local `customer_service_v2.db`)
- **Frontend:** HTML5, CSS3 (Vanilla), JavaScript
- **Styling:** Custom CSS with Premium Aesthetics (Outfit font, animations).

### Installation
1. `pip install -r requirements.txt`
2. `python app.py`
3. Visit `http://localhost:5000`